Backpilot
Backpilot for WooCommerce

An AI shopping concierge for your WooCommerce store.

Shoppers open the chat and ask in their own words — “a light jacket for spring, under $100”. The concierge finds the right products, answers questions from your own catalog and reviews, and fills the cart. Paying happens on your normal checkout.

Backpilot
A WordPress plugin, native to your store
Get the plugin Try it without installing
  • Five-minute setupInstall, click Connect — live as soon as your catalog syncs.
  • Free plan50 shopper conversations a month free — paid plans as you grow.
  • The sale stays yoursSame cart as your storefront, your checkout, your orders.
Overview

What it looks like for a shopper.

Backpilot gives your store a concierge that understands your catalog. Shoppers ask in their own words, filter on the fly, and get to checkout without hunting through menus.

1

A shopper asks in natural language — size, color, budget, use case.

2

The concierge returns real products with accurate variations, stock, and price.

3

It fills the cart and hands the shopper to your store's own checkout.

// live product walkthrough

A concierge that knows where your shopper is standing.

This isn't a chatbot bolted onto a corner of the page. The concierge rides along as your shopper browses — it knows the page they're on and works with your store, not beside it.

Knows the current page

On a product page, “does this come in blue?” just works — no naming products, no pasting links. “Something like this” finds similar items.

Fills the real cart

Items go straight into the shopper's own WooCommerce cart — the mini-cart in your header updates in place.

The conversation follows along

The panel stays open while the shopper browses, and the conversation survives page loads — they pick up right where they left off.

Answers from your reviews

“What do buyers say about this?” gets a faithful summary of your customers' actual reviews — never invented opinions.

  1. 01

    Install the plugin

    From WordPress.org — then find it under WooCommerce → Backpilot.

  2. 02

    Click Connect

    No API keys, no script tags, no theme edits. Your catalog imports on its own.

  3. 03

    Live in minutes

    The concierge appears on your storefront. One checkbox hides it anytime.

Try it before installing

See it on your own catalog first.

Paste your store URL. Backpilot reads any live Woo store through its public Store API and opens your catalog in chat — no signup, no install, nothing changes on your site.

backpilot.shop/#
Open my shop
Opens https://backpilot.shop/#https://your-site.com
Live now Try it on a real store — your own, or any public Woo shop. No store handy? See the concierge live on our demo store →
Under the hood

One click, and your store is connected.

The plugin connects your store; the Backpilot service does the heavy lifting.

Your catalog, AI-ready.

Backpilot reads your catalog straight from the WooCommerce Store API — the same public data any visitor's browser sees — and turns it into a structure an AI can reason about. No scraping, no fragile mappings.

  • Structured products — sizes, colors, materials as distinct attributes.
  • Real-time inventory — accurate availability per variation.
  • Clean pricing — currency, discounts, variation-level pricing.
  • Customer reviews — summarized, so the concierge can answer “what do buyers think?”
Your Woo store
Source of truth
Variations
MLXL
Inventory
42 in stock
Price
$129−15%
Images
// woo → structured product graph
Pricing

Free to install. Free to start.

No card, no trial clock. The free plan is enough to see what the concierge does for real shoppers on your store — plans grow with you from there.

The plugin

Free to install

On WordPress.org. Set up in minutes — no license key, no card, nothing to configure on your server.

Free plan

50 conversations a month

Every feature included. A conversation is one chat where a shopper sent a message; the count resets monthly. When it's used up, the concierge simply pauses until the count resets — settings and connection untouched.

Growing stores

Basic — $49 a month

200 conversations included — same features, and the concierge never pauses. High-volume stores get custom volume terms.

See pricing →
FAQ

Questions merchants actually ask.

Is this just another chatbot?

It's chat, but not a canned-answers chatbot. Backpilot is an AI shopping assistant grounded in your live catalog — it searches real products, checks stock and prices, fills the cart, and knows the page your shopper is on. When your store doesn't have something, it says so instead of making things up.

Can I try it before installing?

Yes — open the demo store, a regular WooCommerce shop with Backpilot installed, and ask the concierge for a product, a size, or a gift idea. What you see there is exactly what your shoppers get.

Does it work with my theme?

Yes. The concierge is a self-contained launcher and panel that floats above your pages — it doesn't touch your theme's markup, styles, or layout, and works the same on block and classic themes.

Will it slow my store down?

The storefront loads one small asynchronous script, and only on pages where the concierge is enabled. Beyond the launcher button, nothing loads until a shopper opens the chat. If Backpilot is ever unreachable, your store is unaffected — the concierge simply doesn't appear.

What data does Backpilot use?

Nothing is sent until you click Connect. After that, Backpilot reads your public product data through the standard WooCommerce Store API — the same data any visitor's browser can read. Shoppers' payment details are never involved: checkout runs on your own site, as always.

Can I turn it off?

Instantly. One checkbox removes the concierge from every page of your storefront, with your connection and settings kept. Deleting the plugin disconnects your shop and removes every setting it stored; data held by the service is deleted within 90 days of disconnecting — sooner on request.

What languages does it speak?

Shoppers can chat in any language, and the concierge answers in the same one. The concierge panel itself follows your storefront's language and ships in English, Spanish, French, German, Italian, Polish, Dutch and Ukrainian; any other storefront language shows the panel in English. The plugin's admin pages are in English, with community translations delivered as WordPress language packs.

Where do I get help?

Start with the docs — setup, settings reference, plan mechanics, troubleshooting. Beyond that: the support forum on WordPress.org, or [email protected]. For setup help or a custom integration, talk to us.

Roadmap

One connection, more places to be found.

Channel distribution is the next chapter — connect your shop once, and your products become reachable from the AI assistants where buyers are already searching.

Now · On WordPress.org

The concierge on your store

The Backpilot plugin puts the concierge on your storefront — shoppers chat, fill the cart, and check out on your domain.

Now · Private preview

Your own ChatGPT app

A dedicated app in your store's name, built and operated by Backpilot on the same connection — your customers shop your brand inside ChatGPT.

On the roadmap

Google Gemini & Microsoft Copilot

More assistants follow the same one-connection pattern — wherever your buyers ask.

Ready when you are

Put a concierge on your store today.

Get the plugin